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Frequently Asked Questions - FAQ's For AccountGear.com
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Frequently Asked Questions
1. General
What does our company offer
Where is your company based?
Are you located in Asia like the rest of the companies?
Our devotion and guarantee to customers

2. Purchase Accounts - Delivery
How long will it take before I receive my account after I order?
Explain how deliveries can happen within 2 minutes?

3. Purchase Accounts - Guarantee and Insurance Policy
Our 100% Guarantee and Insurance Policy?
How Can You Offer This?
Is purchasing accounts safe?
I thought purchasing accounts was illegal?
I still want more protection on my account?

4. Purchase Accounts - Additional Information
Do I receive the Secret Question Answer with my account purchase? Do I get information such as email, first and last name, registration codes, etc. after I order?
I need more information about an account, how do I get this information?
What should I do once I have received the account details?

5. Purchase Accounts - Transferring Server to Server, Account to Account
Can I transfer the account I purchased?
Can I transfer a character I purchase to another server?
Can I get the required information to transfer?

6. Selling My Account
How do I sell my account?
How do you send payments?
If I email you a description of my account will I get a better price than the one from a webpage submission?
Do you guys offer a list option?
Do you guys offer a consignment option?

7. Trading In My Account
Why should you trade to us?
How do I trade in my account?
Can I use more then one coupon?

8. Build An Account, Specials and Made4Play
Once I order a made4play order, can I cancel it?
How long does it take to complete a made4play order?
How secure is made4play, special, and built accounts?

9. Refund Policy
If I don't like my account, can I get a refund?
Once I order a made4play order, can I cancel it?

10. Payment
What payment methods do you guys take?

11. Verification
What is verification?
How long does a verification call usually take?
How long does it take to get verified?
I do not want to wait for my verification call?
I failed verification, now what do I do?

12. Rental Service
How do I contact the rental department?
How long do I have to wait receive my rental?
I received a rental application, now what?
How do I rent an account?
Why does your rental software only work in Windows XP?
The program closed on me, and I can't reopen it?
What can I and can I not do with this rental account?
How come I am waiting to long to receive my rental?
How do I rent my account out to others?
How much do I receive if I rent my account to others?

13. Escort Services
How do I contact the escorts department?
How long do I have to wait receive an email about my escort?
I received an escorts application, now what?
What is an escort service?
How come I am waiting to long to receive a reply back on my beta escort service application?
How much does it cost to hire an escort?
What kind of choices can I get when I hire an escort?

General

Question: What does our company offer?
Answer: Our company offers the largest selection of MMORPG services on the internet featuring buy, sell, trade, rent, list, build, make, create, specials, and so much more all related towards MMORPG accounts. We currently offering services for Anarchy Online, City of Heroes, City of Villains, Dark Age of Camelot, Eve Online, EverQuest, EverQuest 2, Final Fantasy 11, Guild Wars, Lineage 2, Lord of the Rings Online, RF Online, Star Wars Galaxies, Vanguard: Saga of Heroes, World of Warcraft US And Europe.

Question: Where is your company based?
Answer: We are 100% American owned, and 100% operated in the US. Our company has been in this business since the launch of EverQuest 1 back in 1999, and recently launched our retail websites.

Question: Are you located in Asia (China)?
Answer: No. All operations are 100% located in the United States. Our customer service is based directly in

California (Management)
Arizona (Team Leaders, Customer Service Specialists and Representatives)
North Carolina (Executive and Development Operations)

Take the proof test. The best way to tell if someone is located in the US is by asking live support simple commonly known questions such as how many states there are, or what state is Houston in? (Don't keep asking too many questions for our support =) ) We highly recommend that if you do order a service from any site, test them out in chat first before you buy. We are one of the very few sites in this industry that are solely based in a first world country with no outsourcing done in any other country.

Question: Our devotion and guarantee to customers.
Answer: We are in a league of our own, and if you can find another company that tops ours overall with safety and proper operations, we will win you as a customer by offering you a free account. There is no company that can offer 100% ban free, a 100% guarantee, and 100% made by our company accounts. Buying from anyone else may lead to you being scammed or your account could potentially be banned.



Purchase Accounts - Delivery

Question: How long will it take before I receive my account after I order?
Answer: Orders can take anywhere between 2 minutes to 48 hours to deliver. 95% of deliveries occur within 60 minutes after your order. The entire process comes down to verification. When you place an order, go to live chat, and ask to get verified. Old customers do not need to be verified, so they will process your order as soon as you come to live chat. If they do verify your order, they will give you a phone call using your billing information only. After verification has been done, they will process your order, and within 30 seconds an email will be sent to you with all the information to access your account. If you do not receive your account after verification, it could be for the following reasons below
1. Your information has been sent to your SPAM folder.
2. Your email server is delaying the email, and it could take up to a few hours for it to be delivered.
3. The automated email never reached your email.
4. There maybe an issue with your order, and we need to fix it before we deliver it.

Sometimes, orders can be delayed as the system or game maybe down, or there may have been an error when we check your account. Even under those circumstances, we make sure that we try to deliver your account within 24 hours.

Question: Explain how deliveries can happen within 2 minutes?
Answer: Deliveries can occur within seconds after you order if you come to live chat to be verified. The reason we can do this is because we have an auto delivery system, so once you are verified, you will receive your account information via email.



Purchase Accounts - Guarantee and Insurance Policy

Question: Our 100% Guarantee and Insurance Policy?
Answer: Everytime you order an account through us, you are covered by our below policy. Our policy covers accounts recalled, disabled accounts, misprofiled accounts, and other issues that may occur. This means that whatever happens, if something does occur to your account as a direct result from a mistake on our end, you are insured to receive a brand new account upgrade at no additional cost. As long as you take care of your account, you are guaranteed lifetime.

Question: How Can You Offer This?
Answer: Unlike any company on the internet, most of the accounts on our website are built directly inside our company. We also transfer most accounts to different accounts thus protecting any type of issue with the original owner.

Question: Is purchasing accounts safe?
Answer: Yes. All accounts come 100% safe free guarantee. This means if something does happen to your account, you are covered by our guarantee and insurance policy.

Question: I thought purchasing accounts was illegal?
Answer: Virtual trade or real-money trade (RMT) has been taking place for years. There is some controversy as various game publishers don't condone virtual trade while other game publishers actively encourage trade. While we acknowledge and respect the ownership rights of game publishers and developers, we believe gamers have the right to trade with one another. With this said, no law today prohibits online virtual account trading.

Question: I still want more protection on my account?
Answer: If you want the most protection for your account, you can always transfer the character to a brand new account. Most WOW accounts we can provide you with the information required to transfer your character. We will give you a step by step guide on how to safely transfer your account with all the information required to successfully do a safe transfer. This is only available for World of Warcraft.



Purchase Accounts - Additional Information

Question: Do I get the Secret Question Answer with my account purchase? Do I get information such as email, first and last name, registration codes, etc. after I order?
Answer: Yes. Upon requesting via email, we provide customers with all the information needed. Some customers may have to wait for 30 days after purchase for security purposes, but this is only for new customers who have first time orders with us.

Question: I need more information about an account, how do I get this information?
Answer: We only provide the information needed in the description because we want to protect our buyers and sellers. If we provide to much information, the game developers may flag the account which could damage your account after purchase. All the information provided in the profile is what we can provide normally because the account is inactive.

Question: What should I do once I have received the account details?
Answer: Once you have completed an account purchase the login and password information will be sent immediately. The email address attached to the account will be available for alteration thirty days after the purchase, to ensure quality assurance. To complete the email change after the waiting period, visit our live help and our customer service agents will assist you.



Purchase Accounts - Transferring Server to Server, Account to Account

Question: Can I transfer the account I purchased?
Answer: Yes. If the account is marked transferrable, the character can be transferred server to server, or account to account. Most accounts listed on the site have already been transferred to a new account.

Q: Can I transfer a character I purchase to another server?
A: Sometimes. It largely depends on the game, but it is possible to transfer characters between servers in games such as Eve Online, EverQuest, Final Fantasy 11, World of Warcraft and others. For world of warcraft and everquest, a character can be transferred right away if the listing says YES under the transferrable option. The process is simple, and you can transfer your account within seconds after you receive your account.

Q: Can I get the required information to transfer?
A: Yes. We do not provide it when you receive your account information, but if you email us back and request it, we can provide you with the information needed to transfer an account. If you wish to transfer server to server, you do not need any information, and you can transfer to another server as soon as you purchase the account.



Selling Accounts

Question: Why should you sell to us?
Answer: We are the only registered company in the world that can offer the safest and guaranteed payment in the world. Try selling to other companies, and your account could get banned where they refuse to pay you for your account. Never rent out or loan your account to anyone as major risk is involved and can lead to bannings as they farm gold with your account.

Question: How do I sell my account?
Answer: Please select the appropriate game name on the left hand side bar and click the link that says "Sell Your Account". You will be presented with a page that asks you for general information about your account. This is an important step, filling in as much information as you can with accurate information will result in a better price and leaving things blank to move forward faster. After you have finished with this page, you will be sent an offer. The page with the offer, just fill out the information, and submit it, and you should receive your payment within a few hours. Please be patient during this process as some payments can take more then a few hours, but if you submitted your information, then we got it, and we will check your information as fast as we can.

Question: How do you send payments?
Answer: We send payments by paypal. PayPal is by far the easiest way to receive money on the internet today, and it's faster and cheaper then any other service on the planet.

Question: If I email you a description of my account will I get a better price than the one from a webpage submission?
Answer: All offers are non-negotiable and only available through a web page submission. If you feel the offer was less than you think it should be, you may resubmit your account with more detailed information and that may alter the price you are offered. Filling out each blank with the appropriate information will increase the price, please do not neglect to do this if you are looking for a higher offer, but make sure the information is accurate because if we check it and it is incorrect you stand a good chance of getting your offer denied.

Question: Do you guys offer a list option?
Answer: Yes. We plan to offer a list function very shortly where you can list your account at the price you want. A fee will be applied after your account is sold. Payments are sent by paypal.

Question: Do you guys offer a consignment option?
Answer: No. We do not offer a consignment option because it is very risky to offer such as an option as it's proven by others that your account can be disabled.


Trade In My Account

Question: Why should you trade to us?
Answer: Trading is a simple process that has the same steps as when you are selling an account to us, the only difference is you received 50 to 200% more

Question: How do I trade in my account?
Answer: Click on the sell/trade account option on our website. Select the coupon feature instead of paypal when submitting your account. After you submit your information on the next page, we will check your account. When your account has been fully checked, a coupon code will be generated on the next page, and will automatically be sent to your email.

Question: Can I use more then one coupon?
Answer: At the moment, our system currently only supports one coupon per checkout. However if you have more than one coupon you'd like to combine, please email the accounts department with the coupon codes you'd like to combine and we will generate a new coupon code for you to use. In the future we plan to implement functionality to support more than one coupon per order.




Build An Account, Specials and Made4Play

Question: Once I order a made4play order, can I cancel it?
Answer: No. All sales are final once you order. The reason being is we are paying our employees to build an account for you, and if you cancel it, the account is worthless to us. If we cannot deliver an account to you, that is the time you can cancel an order.

Question: How long does it take to complete a made4play order?
Answer: Most orders are completed before the estimated time. However, this is only an estimated time, and some orders can take a longer time to complete, and we ask that you remain patient while we build your dream character.

Question: How secure is made4play, special, and built accounts?
Answer: All accounts come with a 100% satisfaction guarantee which means that if your account is disabled, you do not take the hit. The benefit for ordering a made4play account is that you have no risk, and you become the original owner with all the original owner information once it has been completed. All you need to do is make sure you don't violate blizzard terms when you are playing the account.



Refund Policy

Question: If I don't like my account, can I get a refund?
Answer: All sales are final once you order an account. Once you receive the account information for an account purchase, it belongs to you. Not liking the account is not basis for a refund, however you are welcome to sell it back to us. We do our best to provide all character/account information and details in our listings so that you will know exactly what you are purchasing.

Question: Once I order a made4play order, can I cancel it?
Answer: No. All sales are final once you order. The reason being is we are paying our employees to build an account for you, and if you cancel it, the account is worthless to us. If we cannot deliver an account to you, that is the time you can cancel an order.



Payment

Question: What payment methods do you guys take?
Answer: We accept paypal, moneybookers, and direct credit cards.



Verification

Question: What is verification?
Answer: Verification is a process that makes us confirm your order with us. While we verify your order, we will ask a few questions that are required in order to safely process your order.

Question: How long does a verification call usually take?
Answer: Most verification calls take more then 2 minutes. The time involved all comes down to providing us with the information needed to process your order.

Question: How long does it take to get verified?
Answer: After your order is placed, we usually make verification calls during throughout the day, usually during the times you would most likely be at your home (we do not call in the middle of the night). The best thing to do is go into live chat, and request a verification call, so we can process your order immediately.

Question: I do not want to wait for my verification call?
Answer: Simple, go into live chat, and a customer service rep will take care of you on the spot. If one is not available, simply try back in a few minutes.

Question: I failed verification, now what do I do?
Answer: You can still order with us, but you must use the payment method moneybookers. The payment method is no different from paypal, except it takes a little time to process your order. Most orders are usually processed though within the hour.



Rental Accounts

Question: How do I contact this department?
Answer: Rental account department is only available via email found on our contact us or rental page. DO NOT contact them through chat as they will not be able to assist you.

Question: How long do I have to wait receive my rental?
Answer: Our rental service is currently in BETA stage meaning we cannot give an approx. date at this time. Please remain patient, we will contact you via email when your application has been approved.

Question: I received a rental application, now what?
Answer: Simply follow the directions in the email. It will give you a code to activate a rental, and instead of the status saying "IN USE", it will say "RENT IT" on the rentals page.

Question: How do I rent an account?
Answer: Once you are approved, an email will send, follow the instructions, click rent it, and checkout. Within 5 minutes after the order is placed, and you paid for your rental, you will receive a confirmation download link where you will download our software. Once you completely downloaded your software, make sure you have windows xp or a higher version as our software is only supported on this version of windows. After completely installing the software.

Question: Why does your rental software only work in Windows XP?
Answer: The software is made only for windows XP for security purposes when originally designing the software. We have no plans in the future to release a software for a version other than windows xp or higher.

Question: The program closed on me, and I can't reopen it?
Answer: This means one of three things. Either your session time has ran out, the game server or game closed most likely do to server maintenance or a security risk happened when you were using the rental meaning that you violated one of the terms in the agreement that you received in your beta approval application email. If the agreement was broken, your session is over, and you will not be able to use a the rental account again. If an error did happen, you may email our support to reopen your rental session.

Question: What can I and can I not do with this rental account?
Answer: All information is provided during the approval application email.

Question: How come I am waiting to long to receive my rental?
Answer: We have many beta applicants, and your application may not be approved but be waiting in a queue list. This list can take sometime, so please be patient, and an email should eventually be sent out to you.

Question: How do I rent my account out to others?
Answer: Simply fill out the form submission on the main rentals page. Once we receive your application, we will place it into a queue list, and if approved, you will receive an email with instructions of what to do from there. All agreements, terms, and policies will also be included in the email as they will not be provided until you receive the application acceptance email. Do not provide any account information until this email has been sent.

Question: How much do I receive if I rent my account to others?
Answer: You receive 50% of the entire sale of the order. This means if 50 people rent your account for a total of $1500 in sales, you receive $750.



Escort Services

Question: How do I contact this department?
Answer: The escorts account department is only available via email found on our contact us or escorts page. DO NOT contact them through chat as they will not be able to assist you.

Question: How long do I have to wait receive an email about my escort?
Answer: Our escort service is currently in BETA stage meaning we cannot give an approx. date at this time. Please remain patient, we will contact you via email when your application has been approved. We are only accepting a limited amount of people at this time as we have professional gamers who are doing each escort service and we will be adding more after BETA has been completed.

Question: I received an escorts application, now what?
Answer: Simply follow the directions in the email. It will give you a URL link to a new page where it specifies what you need done with your order, and the step by step directions that will happen with your escort service order. Most of it is self explanatory in the email, if you do have questions, just reply back to the email.

Question: What is an escort service?
Answer: An escort service for MMORPG's is a service that will assist you with any skill in game. Similar to powerleveling, the key difference is that we never log into your account as we use our accounts. Not only is this 100% safe, you don't have to worry ever about something happening to your character. All you need is submit a form what you need done, we receive the submission look over it, send you an email with a quote, pay for it, tell us when to login, and we will do absolutely anything for you while in game. Escort service is the next generation of power leveling, 2.0 .

Question: How come I am waiting to long to receive a reply back on my beta escort service application?
Answer: We have many beta applicants, and your application may not be approved but be waiting in a queue list. This list can take sometime, so please be patient, and an email should eventually be sent out to you.

Question: How much does it cost to hire an escort?
Answer: BETA testing is a simple flat fee which is non refundable once started. When the escort service goes live, expect it to be an hourly or daily rate, and you can expect to have different prices, depending on the different type of escort you hire.

Question: What kind of choices can I get when I hire an escort?
Answer: An escort is a real person using one of our accounts. The character maybe fake, but you can choose from Australian, North American, European, and Asian gamers. All gamers are fluent in English, some are their native language, some are secondary languages.

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We offer 100% Lifetime Satisfaction Guarantee on all Accounts.



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Testimonial

I can tell you that they do live up to their 100% lifetime satisfaction. I had a problem with my account, and it is funny because it was actually my fault. They did replace the account no questions asked so I really appreciate what they did and figured i'd leave them some good credit and a good testimonial even though it was my fault for botting in game.
-Wilson Curry, Chicago IL

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About Us


We offer USA based customer service and have been in business since 1999. Our customer service is open 24/7. If you have any questions, please click on the live chat button or contact us via email using the address listed above.


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